Piracy is Progressive Taxation, and Other Thoughts on the Evolution of Online Distribution
Subject:   You just gained a customer!
Date:   2002-12-21 08:38:02
From:   timoreilly
Response to: You just gained a customer!

I've been thinking about reputation and related topics a bit lately, and I agree, especially if you broaden the term "reputation" to include related features like brand, aesthetics.

In his book Air Guitar, Dave Hickey has a great essay about how the automobile industry moved from being a manufacturing industry to a design industry. It strikes me that whenever an industry becomes commoditized, "intangibles" become more important as differentiators.