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Article:
  Buy Where You Shop
Subject:   Value of customer service
Date:   2003-07-02 14:26:28
From:   anonymous2
I grew up in a retail store with my family. I learned the value of "customer service" and see so much of it missing today. I agree with your premise of buying where you shop but only if they deserve your business. I went to buy a computer book at full price recently at Borders. The cashier did not say hello, goodby, thank you, or even manage to look at me during the entire transaction. I don't mind spending the money but I want the service to go along with it. Otherwise, buying online is much easier and quicker and I even get a thank you email!


Henry Fleischman


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  1. Tim O'Reilly photo Value of customer service
    2003-07-04 09:01:52  Tim O'Reilly | O'Reilly AuthorO'Reilly Blogger [View]

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