Well, yeah. That's why I don't use analogies very often. They always break down under pressure.
Hopefully my point was obvious, though.
A large percentage of our audience *don't* give us relevant information, refuse to let us see their config files, and don't describe their problems in any more detail than "it doesn't work," "It's too slow," and the like.
Also, I reject the notion that being paid for it has a lot to do with it. After all, Apache itself is developed on volunteer basis. And, don't tell my boss, but I have a lot more passion about doing this "free" support than I ever do about the support that I get paid for.
I guess at some point I should register, rather than keeping posting anonymously.