Thank God I'm not the only one who's had those same issues with Linux. To be fair to Linux fans, I don't believe I've ever heard a distro to be touted as "easy to use," or at least "easier to use that MacOS or Windows."
I've been working in IT since '99, and have gone the "Windows has crashed on me for the last time!" frustrations and tried to go to Linux...only to have it crash more often than Windows did. And that was on a basic, "let Red Hat take over the disk and do it for me" type of setup!
Also, they tend to claim Linux will run really well on old hardware...which I guess is true if you're not going to run a GUI. Most of my attempts to run KDE or Gnome have been...issue-prone, at best, when the same hardware will run Win98 or Win2k just fine.
Oh well. I like the author's attitude about where Open Source should "fit in" in "corporate environments." I wish more people would see the benefits of a best-of-both-worlds kind of blending...