MacBook Pro: The Thermal Paste Question
Subject:   The Un-Laptop
Date:   2006-06-02 17:41:48
From:   Unseelie
Response to: The Un-Laptop

Actually, a fair number of the geniuses are in fact qualified to crack the cases... however, they're not allowed to. Almost all repairs are sent to a central depo for (theoretical) cost savings purposes.

I say theoretical because my 12" PB G4 was shipped off three times for video issues, the first two times they replaced the LCD, despite the fact that the issue reproduced on a secondary display. Replacing the LCD twice unnecessarily eats up a lot of supposed cost savings.