In regards to furniture moving, I have always had a helpful attitude and done everything and anything outside my job description. Our current Director, however, uses technicians almost solely for moving furniture. Geeks aren't Jocks. I can't tell you how much crap I've moved (and cheerfully) right up until I crushed my back and changed my life. Now I am on endless pain meds and see several specialists. This has gone on for about 6 years now. I am cognizant for long enough to work an entire day and sleep when I get home. Personal life gone. My attitude is somewhat different now. I can't lift more than 10 pounds now, EVER. Arthritis has now set itself up in my entire spine and joints. I have a hard time opening a bottle of coke. I am freaking 35 and looking at disability. Helping every now and then, absolutely! I still do and pay for it every time. Constantly getting the techs to do it? Call maintenance. They are used to heavy lifting. The company will eventually pay for using the brain trust to do the manual labor.
In regards to the online service request system, our Director believes that it is a privilege for technicians to have one and that I have a 3rd head for even suggesting otherwise, regardless of the fact that we have paper requests that are over a year old. Thank you for everything you put in there, I was fairly certain I wasn't the crazy one.