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   Linux FAQ > 12. How to Get Further Assistance
Question:  12.3. How To Email Someone about Your Problem.
Answer:

Try to find the author or developer of whatever program or component is causing you difficulty. If you have a contact point for your Linux distribution, you should use it.

Please put everything in your E-mail message that you would put in a posting asking for help.

Finally, remember that, despite the fact that most of the Linux community are very helpful and responsive to E-mailed questions, you're likely asking for help from unpaid volunteers, so you have no right to expect an answer.


This FAQ is from Linux Frequently Asked Questions with Answers, maintained by Robert Kiesling

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