Apple ID Concerns

by Erica Sadun

So I keep getting these e-mails from AppleID@apple.com that tell me I have only 3 hours to follow a link to reset my password (at iforgot.apple.com).
So am I being phished? Is someone trying to break into my account? Or does Apple automatically send these things without request?
I call up Apple. The first droid tries to sell me a purchase protection plan. After a few frustrating minutes, I finally break down and say: "I'm sorry, I don't think that you actually understand what I'm asking about. Could you connect me to a supervisor?" She doesn't have a supervisor. "A manager?" They don't have managers. "Can I talk to *anyone* else?" She presses a button and I connect to another agent.
This one is much better. She puts me on hold and talks to the payment processing team. According to them, these "How to Reset Your Apple Password" messages are sent only when someone fails to log into their account. She says there's not much I can do, but the team told her I can change my AppleID account name if I want to. I decline for now.
"If you have any more questions, you can always call Apple Sales Support at 1-800-676-2775."
I thank her.
It's always nice to talk to someone competent.



Has this happened to you?


2 Comments

Cuteseller
2006-02-16 21:56:12
You are absolutely right.


Even 1-800-676-2775 sometimes fail to give you proper response. I guess that the voice is the main asset of that number.




jai
2006-03-15 21:05:54
don't get scared. you probably called their sales number, which never know jack but how to sell you something. apple doesn't need to "phish" for people. have you seen their figures? number 1 in tech support for 6 years in a row, great stock, great product.