iPod Mail-Out Repair Service Experiences, Anyone?

by Chris Adamson

I imagine I'm not the only one holding on to an old, balky iPod while waiting to see how Apple refreshes the iPod line ahead of the holiday season.


72 Comments

Tom Sinclair
2007-08-10 11:15:03
The one time I needed an iPod out of warranty repair (a cracked screen) I had excellent luck with iPodResQ.
Tom Boucher
2007-08-10 11:54:32
I used iPOd Resq for my 2G iPod when the screen quit after about three years. It was the 20G firewire model. I replaced it with a 4G later and sold it on ebay. Think it ran a total of 110. Just as they advertised they took care of it, quick turnaround.
KB
2007-08-10 12:03:55
Two great experiences with PDASmart . They recently replaced the main board in my 5G iPod. Repair and return shipping were very prompt. They also replaced a headphone jack in my 2G iPod a couple of years ago. Same experience.


When I called Apple support about my 5G iPod, they actually recommended that I call PDASmart, as the repair would probably be cheaper there.

Dr. Ernie
2007-08-10 13:53:21
iResQ was very helpful and professional, but when I sent my wife's iPod mini out for a batter replacement it came back with a dead hard drive, so I sent it back in. They kindly refunded the money for the battery (I gave up and bought my wife an iPod nano), but I'm out ~$60 in shipping. I'm thinking for an old iPod -- if you can afford it -- you're better of just buying a new one.
virek
2007-08-10 15:22:54
balky (?) or bulky?
Chris Adamson
2007-08-11 02:40:20

balky (?) or bulky?

Check out your /Applications/Dictionary.app:

balky |ˈbôkē| ( Brit. also baulky)
adjective ( balkier , balkiest )
reluctant; uncooperative : he was trying to get his balky horse to move.

Erika
2007-08-11 09:26:41
I also used iResQ after dropping my iPod and breaking the hard drive (oops). Since my iPod was no longer under warranty, the Apple Store recommended them. Shipping was easy (they sent me a box and pre-paid label) and turn-around was very fast. My only "complaint", and it's not really that, is that I asked it to be formatted for PC and it came back formatted for Mac. No big deal, I easily fixed that, but it was odd that they got that wrong because they specifically asked which format I wanted on their form. I'd still recommend iResQ to anyone needing iPod service. (And yes, it would have been almost as cheap to just buy a new iPod than to have the old one repaired. Don't ask).
RLC
2007-08-11 12:47:26
I believed my iPod battery to be worn out and sent it to the POD DROP on a Thursday morning. I called on Friday to make sure they received it and not only had they received it, the President, Robert Carter, was going to have one of his staff personally deliver the completed iPod to my home since I had some problems with UPS initially shipping it. I told him that kind of exclusive service was not necessary and that mailing was fine. I received it via UPS the following Monday evening and it works perfectly. Outstanding service, which most of us know is often difficult to find these days. Highly recommend.
RLC
2007-08-11 12:47:40
I believed my iPod battery to be worn out and sent it to the POD DROP on a Thursday morning. I called on Friday to make sure they received it and not only had they received it, the President, Robert Carter, was going to have one of his staff personally deliver the completed iPod to my home since I had some problems with UPS initially shipping it. I told him that kind of exclusive service was not necessary and that mailing was fine. I received it via UPS the following Monday evening and it works perfectly. Outstanding service, which most of us know is often difficult to find these days. Highly recommend.
Melissa
2007-08-14 13:29:29
When I first got my iPod I didn't protect the cover and over time the screen got scratched and I could barely see what song was playing. I called Apple and was told there was nothing I could do except to buy a new iPod. I went online in search for an answer to my problem and I found "The Pod Drop". I called their customer service and they answered all of my questions, but I was still a little leery of sending someone my precious iPod. About an hour later I received a follow up call from the owner asking if all my questions had been answered and if there was anything else they could do. I was so amazed at the level of customer service and attention that I received from this company I decided to send them my iPod.


The next day after shipping my iPod I received a call that they had received my shipment and would call me back soon as it was fixed. At that time I decided to have the chrome back plate replaced along with the face plate and added a new battery. Two hours later I got a call back from the technician telling me that the face/back plates and battery had been replaced and also offered a great deal on a new protective cover to make sure it didn't get scratched in the future. I got my iPod 2 days later along with another follow up call to make sure everything was satisfactory. My iPod came back looking like new and with a beautiful new pink Belkin cover and amazing battery life.


My experience with the "The Pod Drop" was excellent I highly recommend them!


Melissa S.
San Diego, CA

chelu
2007-08-16 01:30:48
I hope you didn't send it to ipodmechanic...


They've gotten quite a few bad reviews, which you can catch at http://consumerist.com/consumer/ipod/ipodmechaniccom-takes-broken-ipod-runs-182712.php


and a rather extensive thread on at ilounge,
http://forums.ilounge.com/showthread.php?t=166759&highlight=ipodmechanic

chelumarques
2007-08-16 01:56:06
I've decided to give Rapid Repair a break while continuing the investigation. This may all be a big mix up compounded by different timezones.


Webmaster - can you delete my comments at 1:21AM today?

Chris Adamson
2007-08-16 02:36:39

Webmaster - can you delete my comments at 1:21AM today?


I have "unpublished" it for the time being. Contact me by e-mail (follow the link on my name) if you want it to re-appear.

Chris Adamson
2007-08-16 02:41:11

I hope you didn't send it to ipodmechanic...


Unfortunately, that's who I sent it to. I've been two weeks waiting on the second repair attempt with no contact, except that when I e-mailed to say "enough, refund my money and throw it out," they said "we don't do refunds". They also have a very customer-hostile anti-chargeback policy. Wish I'd done more research; looks like they're a bad choice for iPod service.

Robert Carter
2007-08-17 21:44:34
Chris,
I was recently notified of your article asking for public opinions regarding quality of service or lack of for iPod repair companies. Needless to say, my company "The Pod Drop" is one of the companies you mentioned seeking information based on customer experiences with us. I Welcome that!.
First of all, let me say I sympathize with your present lose. I realize from past experiences that losing the use of your iPod can be a devastating and somewhat traumatic experience. We should be working with organizations to develop a crisis hotline and seek professional technological counselors who could somewhat help assist those of us who have suffered such lose. It should be noted that we here at "The Pod Drop" true heartily know how important of a tool the iPod has become to all mankind. Hell, it's more than just music and sound wave comprehension, it's become a way of life!.
Now, in regards to your 10gb 2nd gen. iPod, and speaking on behalf of myself, I totally understand the frustration you speak of. Yes, I too am a big fan of the older iPods but I realize that in their earlier model stages, repairs and ongoing issues with improper operating performance was nothing out of the ordinary. Parts for such repairs are becoming very difficult to obtain and cost wise, not very consumer savvy. Prior to requesting repair service for such a model, one might come to the realization that it may have become the appropriate time to let go of the blanky. I realize that separation anxiety could result in doing so but generally the symptoms are short lived and diminish once you've been spotted on the strip sporting a new 30gb Video. However, if some reason there is sentimental data that has been acquired onto the unit and you must have it back, no matter what, than one must be ready to pay the price for such a service. Paying the price refers to money, NOT poor customer service.


Let's fix Chris's iPod............
- Visit www.ThePodDrop.com
- 1 866 929-DROP Give us a call
Don't be surprised if you DON'T get an answering service or if you DON'T receive a computer generated message stating "Thank You for your call, you're caller 33 waiting to speak with a service representative, we appreciate your patience". I don't know about you Chris but I have very little patience and zero tolerance for companies that use poor customer service systems. Is that the proper way to treat someone who wants to spend money?. I personally avoid all such companies whenever possible.


POD DROP - WE ANSWER OUR PHONES
- We offer do it yourself tips, advice, solution options.
- FREE UPS PACKING & OVERNIGHT SHIPPING
We don't play the 3-way box shipping game. If we did, by the time you'll finally get your iPod back with all it's arrivals and departures, too much time has already been lost and you might as well take all your music files and relocate them to the Golden Oldies.
- Yes, we ask you to download and print our request for service form from our website and take it to any
" The UPS Store", or "Mail Box ETC." location Nationwide. Tell the store associate you are requesting iPod repair through "Pod Drop". We are located in their corporate accounts. Our corporate account informs the retail store associate to package and ship your iPod to us Next Day Air for FREE. You pay No packing fees, No Shipping fees.


- The following business day when we receive your iPod along with the request for service form, we will call you from the information you supplied us with acknowledging the receipt of your iPod. A technician will begin the diagnosis and once complete the technician who performed the diagnosis will again call you for an approval to proceed with repair or offer solution options. Once repair is complete we will again call to obtain payment for our services. Completion of payment will generate a return UPS Shipping label. Your iPod will be shipped back to the address you specify. You will be notified of a tracking # through email. We will then follow up with you in a few days by means of a phone call Thanking You and making sure you are satisfied with our service.


Chris, if you ever receive your iPod back from the present repair facility and you decide you don't want to donate it to some sort of iPod Museum, send it to me. I will be happy to assist you with your request for service need. This one's on the house.


Robert Carter
The Pod Drop 1 866 929-DROP

Russell Finn
2007-08-18 12:54:17
I had a good experience with iPodMedics.com -- although I should point out that we live in Maryland so my wife was able to drop the iPod off one Monday morning. However, they called me that afternoon to say they'd repaired it by replacing the battery -- not the more expensive hard drive, which every symptom had pointed to -- and if I could make a payment via Google Checkout on the spot, they'd have it back in the mail to me that evening. Which I did, and they did, and everything's fine now. Recommended.
John
2007-08-19 23:46:08
I don't know what my teenager did to his iPod - maybe threw it against the ground a few dozen times? I decided to send it to www.thepoddrop.com and see if they could help me out. Within a day, it was finished. Thanks to pod drop.
Laura
2007-08-25 14:00:05
ifixipodsfast.com got my ipod back to me within 4 days. they're really good and one of the cheapest ipod repair services out there. i'd highly recommend it.
Tom Harrison
2007-09-05 10:20:52
I dealt with two of the companies listed here while trying to get my an ipod repaired. They were iPod Mechanic and The Pod Drop. My experiences with these two companies could not have been more different.
First, the bad news:
iPod Mechanic promises a repair quote within 24 hours of their receipt of the ipod. I waited over a week before contacting them myself to obtain a quote. It had a logic board problem. By that time, I had read some negative comments posted about them on the net and decided that I wanted the ipod returned to me without any repairs. At this point the company completely lost interest in me. It took about a month of emails and phone calls before I found a support person interested enough to help me. Unfortunately, the ipod they returned to me either has the wrong hard drive or had its hard drive wiped clean and renamed during testing, since it bears someone else's name. I had to pay $25 to have this experience. The only way things could have been worse is if I had sunk any money into actual repairs with these people. Stay away from iPod Mechanic!
Now the good news.
After hunting around a bit found The Pod Drop. They do exactly what they claim to do on their website, they fixed my ipod quickly at a fair price. They actually give free repair quotes within 24hrs of receipt. In fact because they ship by air I actually spoke to support personnel the very next day after I sent them the ipod. And, most importantly the logic board problem was fixed at a reasonable price in a timely fashion. I would enthusiastically recommend The Pod Drop to anyone!
ALY
2007-09-12 15:42:27
When it comes to repairing iPods, you have to look at the price of a new one versus repairing an old one. The new models range from $150 (a nano with not much memory) to $400.00 (the latest and greatest version of the iPod, "The Touch") Depending on which model you have and how much memory you need, repairing it may make sense. For instance, I have a 60GB video iPod and cracked my screen. I was able to get it repaired for only 75.00 (they also give 10% student discounts). If I were to have replaced the iPod, I would have paid
around $300.00. Also, with iPodRepairSquad.com, the turnaround was awesome! I had my iPod repaired and back within only a few business days!!! From reading the other reviews, I think I lucked out by choosing iPodRepairSquad.com instead of the others! I also felt like it was an environmentally responsible choice to repair it rather than adding to the landfills:)
ALY
2007-09-12 15:42:32
When it comes to repairing iPods, you have to look at the price of a new one versus repairing an old one. The new models range from $150 (a nano with not much memory) to $400.00 (the latest and greatest version of the iPod, "The Touch") Depending on which model you have and how much memory you need, repairing it may make sense. For instance, I have a 60GB video iPod and cracked my screen. I was able to get it repaired for only 75.00 (they also give 10% student discounts). If I were to have replaced the iPod, I would have paid
around $300.00. Also, with iPodRepairSquad.com, the turnaround was awesome! I had my iPod repaired and back within only a few business days!!! From reading the other reviews, I think I lucked out by choosing iPodRepairSquad.com instead of the others! I also felt like it was an environmentally responsible choice to repair it rather than adding to the landfills:)
Peter
2007-09-14 08:34:30
Hello iPOD users!
I just had a great experience with an iPOD repair shop online. I have to tell you all about it!
I travel alot and like most of you, my iPOD is always with me. I noticed on a flight that the connection to my BOSE headset was only giving one channel, so to my disapointment, I put the BOSE away and tried the ear buds. They only had one channel too. Well, the problem lay with my iPOD. How in the heck am I going to get this thing fixed before my next trip? I got home and Googled "iPOD repair" and "www.thepoddrop.com" popped up! I read the price list, $89 flat rate for a headset connector fix which includes overnight shipping both ways!. I filled out the info form and the emailed me a UPS shipping lable. I drove down to the UPS Store, spent $.96 on a padded mail pouch and off it went.


Robert Carter called me the next day to confirm everything and promised to ship it back the next day. I received it as promised with a new plastic cover on the screen, a fresh polish on the back (great for shaving in airports) and a soft cover to portect it. But wait there's more... a NEW high quality power supply, thrown in for free!


Robert and his team know about communication with customers and deliver what they promise on the web site and more! Other companies should take a lesson from their service!
Exceptional experience. If you have an iPOD problem...Call Robert Carter up and he'll get you back listening to the music you love before your next plane leaves.

Tony
2007-09-25 14:26:45
YOu should have tried ipodrefresh.com for better service.
Ipodjunkie
2007-10-04 10:59:59
Has anyone tried ifixipodsfast.com?
I am not sure if they are a legitimate business. I have heard that once the guy gets your IPOD he doesn't respond to customer emails and phone calls. One person told me she did not get her IPOD at all. My IPOD needs repairs and I can't afford any pricey repairs. I have done my research but no complaints come up. I am really scared to send the ipod to him. Anyone have positive reviews about this business?
sg
2007-10-10 09:59:34
The service in question was probably iPod Mechanic.


They're horrible. I know from experience.

Katie G
2007-10-11 19:57:30
Ipod Junkie,


Above on Aug. 25th, "Laura" posted a positive review on ifixipodsfast.com. However, I have a friend/co-worker of mine who got an Ipod fixed through this service.


He says, that even though the Ipod was fixed and so far no problems, the owner of this service has poor customer service and that it took way too long to get the ipod back.


If you have heard negative reviews about this service or any other service, then you shouldn't send it to them. I wouldn't send an expensive item like an Ipod, to a service with bad reviews. That is my opinion.


I have heard that the The Pod Drop has very good service and have excellent customer service. You can also read other reviews about this service on this board or by searching on different search engines.


Another suggestion, check the Better Business Bureau. They have a section for online businesses and websites. Maybe you can find something on them, if they are registered or have a previous complaint. Hope this helps and good luck.

T Bone
2007-10-12 14:54:32
Just got my nano back from Bob at Pod Drop...excellent service called me as soon as they got it.
NYCiPodDoctor
2007-10-18 22:14:51
You can always send your iPod in for repair to http://NYCiPodDoctor.com. Their prices are much better than any of those listed in the article. Also if you are in the Manhattan area they come to your doorstep. You can call them at 1-877-TUNE-DOC
Debra Hammond
2007-10-25 20:58:27
I ordered parts from The Pod Drop for my daughter's ipod. One of them was a new backplate with earphone jack and hold button included. It arrived today, without the jack or hold button. I emailed them about the problem, and an hour later received an email back saying they would send out a new one, or I could send the part back along with the ipod and they would install it free and also throw in a free battery upgrade, or I could return the part for a refund. (they had tried to call already, but my phone was busy.) Since I already have the battery to install, I opted for them to just send the missing part. Definitely the best customer service I have seen and very highly recommended.
John
2007-10-31 10:08:24
Shame on iPod Mechanic for giving iPod repair businesses a bad name.


My name is John and I currently run a small iPod repair business in order to make some money and help myself pay for college etc.


As a businessman and an entreprenuer I've found that the only possible way to run a good business is to make customer service THE top priority.


If anyone is interested in an iPod repair business that doesn't rip you off or cheat you then please check me out on eBay:


http://myworld.ebay.com/fargosales07/


I actually communicate with my buyers to make sure that they are 100% satisfied.


Don't believe me? E-mail me at my business address (fargosales07@gmail.com) and see how fast I respond =)


So just to let you know then, not all iPod repair businesses are bad. I hope I can help some of you out.


Thanks,
John

Krista
2007-11-02 19:01:16
I can't belive I didn't research better... I ALWAYS Google around before doing anything... I'm not sure what my problem is, but I bet I'll never see my iPod Nano again. Guess who I sent it to?
John
2007-11-08 12:35:27
Yes I have had Good Experience with a Third Party Repair Shop I got off Ebay. The Seller is HotSeller1_2007 put in under User ID. I sent my iPod to these people, and they left me a message with what the problem was, and repaired it to Brand New. Also there was no waiting around They had shipped it out the very next day after repair!!!!! Try them you will be impressed. The Seller again is Hotseller1_2007
Krista
2007-11-08 20:08:37
I was concerned about the service (or lack there of) that I would get from iPod Mechanic after reading all the negative feedback on them. However it took only 6 days to ship it to them and get an answer on the diagnostic.




Chris Adamson
2007-11-14 11:23:40

So, I haven't updated this entry, pending the resolution of the issue. After four months, things finally seem resolved.

After sending the non-repaired iPod back to iPod Mechanic on 8/2, I didn't hear anything for over a week and the status page didn't update. On 8/13, I e-mailed to say "this is ridiculous; just junk the iPod and refund my money." They replied that "We do not give refunds. We do not update the status of warranty repairs online. We are testing your iPod and will ship it back shortly." But they didn't. On 8/24, I asked for an update and was told "Your iPod will be fixed and sent back to you ASAP.". It wasn't. On 8/30, I sent a certified return-receipt demand letter saying "refund my money or I'll dispute the charge with Visa." I didn't even get a reply to that.

So, I disputed the charge online. On 10/17, I sent CapitalOne about 10 pages of corroborating documentation, including all e-mail correspondence with iPod Mechanic, and the URL of an MP4 showing the non-working iPod as received from iPod Mechanic.

Perhaps in response to the chargeback, I got an e-mail on 11/2 saying the repaired iPod was being returned to me, and it arrived on 11/6. It actually worked this time.

Moral of story? A few. Obviously, the idea that it takes four months and a Visa chargeback to repair an iPod is ridiculous, and I wouldn't recommend iPod Mechanic to my worst enemy. But moreover, with new video-playing nanos being available for $150 -- just $25 more than the repair to the 2G iPod cost me -- the whole idea of iPod repairs seems pretty misguided in retrospect. If I had it to do over, I'd throw the old one away as soon as it flaked, and get a new one.


Dave
2007-11-17 12:43:52
I tried one site called iKaput and still have not received the fix I requested and paid for and it has been almost 2 months. I had to call several times a day for weeks before anyone even answered my call. I left countless messages via e-mail and phone. When someone finally answered they gave me some lame excuse and said they would send it back right away. "We're sorry for the inconvenience." Some cracked-voiced teenager replied. It's been another 10 of their "business" days and still nothing, if I were you I'd avoid them at all costs.
antonio
2007-11-29 18:07:16
Had a hi cap. battery installed last week. Low cost, battery seems to last even more than it did when it was new. Good place to me. http://www.nftechservices.com/iPod%20Service.html
justdiana
2007-12-01 06:18:21
Had a great experience with iResQ. Shipping diagnosis repair all done within 2 weeks. Good value! $60 to fix a 2GB Mini that had fallen into a puddle.


iPodMechanic - Not so good! After 2 weeks of not hearing from them, I emailed and got an autoresponder reply. I emailed again and got a human response indicating they'd take a look at my iPod. I had sent a 2BG Nano and 80 GB iPod that Apple told me needed new batteries - selling them the Nano to offset repair costs of the 80GB. Simple enough? The next email from iPodMechanic informed me that the 80GB iPod had a bad logic board and would cost $139. At this point, I didn't trust them and wanted both iPods back. They had already scavenged the Nano and were willing to take $20 off my return cancellation fee so I could get my 80GB back for only $5. I was so frustrated and angry! I called the number on their site and spoke to "Jack" who finally agreed to send my 80GB back for "free"


Buyer Beware!

Matt
2007-12-03 13:43:59
Does anyone know if this site is good(ifixipodsfast.com )
absentspace
2007-12-13 08:03:55
Does anyone know if this site is good(ifixipodsfast.com )
Matt | December 3, 2007 01:43 PM


If you read the above posts, you'll see that they are getting few and mixed reviews. Thanks everyone for your posts. I'm near hair pulling with my 4th Gen Photo that keeps slipping in and out of consciousness. I'm very glad that I found this blog, it's help me make an informed decision about repairing my iPod. The obvious choice after reading here is Pod Drop. Only good things posted about them and the owner even dropped by to confirm what everyone had to say: Great Customer Service. Hopefully you are all right about them and getting my iPod fixed won't be ridiculously expensive or more hassle than its worth.


On buying a new iPod: I don't think I will. I've had mine for less almost exactly 2 years 6 months. From what I gather from friends and internet research, this is a good life span for an iPod. Personally, I find the prospect of paying full price for a new mp3 player every 2 1/2 years to be unacceptable. Friends who went with Creative or iRiver players don't have svelte and sexy iPods, but after 3 years, their players still work. I'd rather have an ugly, functional player than a collection of trendy paperweights.

Wayne
2007-12-16 20:44:16
I have not recieved my iPOD BACK, THAT I sent out 5 weeks ago, to Ikaput. Been told 3 times that it was sent out and the last time was even given a tracking #, only to track it to San Jose, CA. I live in Colorado. IKaput is having real problem. I am now searching for a replacement gift for my daughter, as I told her I woulg get her Ipod fixed for xmas. It had a broken screen.
Paul
2007-12-31 01:31:30
If anyone has to try a IPOD REPAIR SHOP look on EBAY. The seller name is HOTSELLER1_2007 They have a Ipod repair service on there that will blow your socks away. I had my hard drive go bad on me. I used the Buy it now Feature which they charge $.99 thats right I had to try it for myself to give it a shot. Well they gave me all the instructions where to send it to. It was a Monday I shipped it to them they received it Wed. I received a Email from them, and also a Phone call stating that the Hard Drive was Corrupted, and it needed to be repaired. I then wanted to no how much it would be they said $65.00 plus Free shipping back to me. I said is that it and they said yes. Everything was saved all my music, and Videos. I paid using my Credit Card through Paypal and guess what Friday was here and I received my iPOD. I went running inside to open it and I pushed the menu button and WOOOOOOW it works. I just wanted to say give these guys a Try you will be amazed with their services, and also the support that they have gave me. Also they have offered me 20% my next purchase and i will definetly be coming back again. TRY THEM OUT FOR YOURSELF HOTSELLER1_2007 that is the sellers name on EBAY.COM you will be amazed on their Service I HIGHLY RECOMMEND THEM BY FAR> THANK YOU HOTSELLER1_2007 for fixing my sick IPOD
Patrick Murray
2008-01-05 17:08:21
The Owner of The Pod Drop, Robert, spent the time over the phone to help me troubleshoot my daughter's ipod. He was patient and walked me through the process. Thank you Robert.
NT
2008-01-06 19:57:13
I was curious to know if anyone has tried iPodRefresh.com? it is the cheapest repair site i've found and it looks very legit. 65$ and they send you a box to send in ur iPod then they send it back...anybody can help me???
Kelly
2008-01-13 00:08:29
I tried one site called iKaput and still have not received the fix I requested and paid for and it has been almost 2 months. I had to call several times a day for weeks before anyone even answered my call. I left countless messages via e-mail and phone. When someone finally answered they gave me some lame excuse and said they would send it back right away. "We're sorry for the inconvenience." Some cracked-voiced teenager replied. It's been another 10 of their "business" days and still nothing, if I were you I'd avoid them at all costs.
Dave
This is the exact date I sent mine into them. They did send me a new battery that I promptly pinched the wires on install, so I ordered a repair service from them. Fedex has since lost the package and like you, no answer on the phones or email, some excuse about his dad having leukemia. As of now, I want my money and my broken Ipod back. Period
Tim
2008-01-15 12:17:23
I attempted to use Ipod Mechanic and also wish I had just purchased a new one. I originally sent mine in because I couldn't add anything to it and it wasn't recognized through itunes. I tried all the possible options and nothing worked. I sent it in and in relatively short time received an estimate for a new logic board and the suggestion of a new battery. OK'd the logic board and No to the battery. Upon getting it back it would not hold any charge for more than a couple of hours, even when off. Once again scoured for self-help options and ended up trying two Ipod Juice batteries (excellent service and highly recommend) to no avail. Ipod mechanic said they would test it under warranty. Well after sending it in and getting waiting, upon asking the 2nd time about a month later I recieved and email that my Ipod had been fixed and was being shipped back to me. Upon asking what the problem was I was told that there isn't a record but whatever was wrong is now fine. Well, there repair consisted of removing my 30.00 3rd party battery, for themselves I guess, and replacing it, charging the ipod and returning it to me. It is still exhibiting exactly the same behavior that I sent it in for. In addition to bad customer service they are not capable of performing tests and repairs. They have offered to look at it a third time but due to the lack of success the first two times I have decided to live with what I have until I find a good sale. Save your money for a new one.
Ed Leeds
2008-01-16 21:49:31
I used ipodrefresh.com they couldn't fix it but sent me a used one for 169$ which lasted 1 month. No guarantee or restitution. Blame them or apple your choice.
Alynn
2008-01-17 13:38:52
DO Not use ipod mechanic. it is a scam
Dave M
2008-01-29 22:48:11
I sent my 60gb I pod to the crooks at Ikaput November 6th, I heard nothing back until I e mailed a week later, they said it had a bad logic board 89.00 I said great, what will it cost for next day air as I was on my way out of the country, they never replied. Half a dozen e mails, a dozen or more phone calls, and I finally got a nonsensical response about them not being able to quote me until they knew my model number, mind you, all my e mails and phone calls specifically referenced their quotation number, and they had my unit in their possesion, its nearly february, no love, no ipod, no response at all, looking back maybe suggesting to their manager to apply as a greeter at wal mart was bad form, Lukemia or not, just do what you promise, they gain nothing by not sending my broken pod back...
Ashton
2008-01-30 19:04:44
So i've fixed ipods for years now and had no problem. Eventually i found myself to a wall. The logic board had the smallest of smallest pieces broken, i googled it and lord and behold- the logic board had to be replaced. Googled some ipod repair spots knowing theyd have deals on expensive parts like that and came across the poddrop. The pod drop seems like a group of a few guys out in michigan and the site seemed legit so i called and found Robert working on a sunday. Chatted with this guy for a few minutes and was completely upfront with him and he completely understood. Things get fucked up. Short story shorter, i had a part coming in so i told him and he said he could use the to deduct the price. He used all of my old working parts to deduct from the price of the fix. Short story shorter, i found that for once it wasn't i waiting on them, it was them waiting on myself. Honestly, i felt kinda guilty but i said fuck it- it only happens once in a while. Bob ended up cutting me a deal making minimal profit but still keeping to his word from a few weeks earlier. Spent less then 100 to replace the logic board and get a brand spankin new faceplate. Bob helped me (almost like the Bob in fight club). honestly i think that they cut the deal and he did hint around me doing some positive blogging. but hey, that price is worth it. Thanks a lot bob from thepoddrop. heres the website,
http://www.thepoddrop.com/index.htm


Alicia
2008-01-31 15:27:28
DO NOT USE IRESQ!!! (FORMERLY IPOSRESQ)


I sent my mini there for a new battery... a week and a half later I got it back and it worked great. So besides the little wait it wasn't bad. Well, about four months later all i was getting was the www.apple.com/support sign on the screen. I then sent it back to IResq w/overnight shipping so I would have it back for my vacation. Logic Board was dead so I dished out $100. Well, the part was supposedly backordered and I didn't get my ipod for THREE WEEKS. I was promised a new battery for my troubles but then was told it would only be a DISCOUNTED battery (after they replaced the one that was four months old)... So I finally get it back and two months later it dies again. I send it back under warranty and oh my goodness, its not any of the warrantied parts, its my hardrive. THREE weeks later (today) I get it back after fighting with them to ship it and remove the signature required taken off so I could get it... (I did get $20 off as compensation)... I COMES BACK NOT WORKING!!! I'm so mad right now. IRESQ doesn't answer the phone, occasionally e-mails instead of trying to call, and does not have many helpful employees...


I am now stuck if anything else breaks because pretty much all but my screen is under their warranty and I just paid about $250 over the past year...


NEVER AGAIN WILL I USE THEM.