ETel Coverage: IVR That Reads Your Mind
by Brian McConnell
I am giving a talk titled "Building A Telecom Business Without Selling Your Soul" Tuesday morning at ETel. The talk is about how to bootstrap a business without taking on millions of dollars of other people's money (I funded all three of my businesses with less than $250,000 in investment). A key theme in my talk is about how telecom is full of niche opportunities which are themselves decent sized businesses. Corporate IVR, which we are all victimized by, is one example of how there are still plenty of opportunities in telecom...
|How are companies using IVR tracking the effectiveness of their systems as it relates to their customers?|