My Dell battery experience

by Jeremy Jones

Since around May of 2005, my household has purchased three laptops from Dell: one Inspiron 9300 for me, one Inspiron 9300 for my wife, and one Inspiron 6000 for my daughter. About a week ago, I heard of a massive recall effort by Dell regarding potentially explosive batteries. I dutifully powered my laptop off, popped the battery from the bottom of it, and checked the serial number. It was fine. When I got home, I did the same thing to my wife's laptop. Hers was fine as well. Finally, I checked my daughter's laptop. BINGO! We have a winner! (Wasn't there a Murphy's law about always finding something in the last place you look for it? I guess that doesn't apply here...)

With battery in hand, I brought up the Dell battery recall website and entered the serial number into the appropriate fields and hit the "Submit PPID Number(s)" button. It just brought up the same page again. After about the fifth time of doing it, I realized that my script blocking Firefox extension was doing its job all too well. After enabling javascript on the page, I saw a message that said something to the effect that I needed a replacement battery and should proceed to fill out some information so they could ship me one. That was August 17.

On August 21, I received an email stating that the battery had shipped. On August 22, the battery arrived. The whole process was much more painless (with the exception of the javascript glitch) than I expected it to be.

However, in the instructions that I received from Dell, I am told to put my old battery in the box they sent and mail it back to them. I didn't notice a hazardous materials stamp on the box. Nor did I notice a "Caution: exploding battery enclosed" label to affix to the box. I don't want to be alarmist here, or raise false concern, but is this really responsible? Haven't some of these batteries exploded/caught flame while the laptop was not powered on or plugged in? This just seems a little concerning to me. Does anyone else have an opinion on this? Am I worrying too much? Should I just send it and let the US Postal service worry about it?

11 Comments

DEFH
2006-08-25 10:05:42
INSPIRON 9300 Experience.


I was really worried first time i read about the battery problem, but then i realize that given the country where i live and the normal heat in the environment, i might be part of the lucky population that does not have the issues.


I came to this conclusion because Dominican Republic normal temperature in summer is around 36-40 Celsuis Degrees, i usually leave the laptop on, downloading stuff and compiling open source apps, most of the time openoffice2.0, bsd kernel and userland, so it stays on for no less than 20-22 hours straight, with only a fan, which by the way has a very slow speed.


My laptop has being working nicely under these conditions for the last 13 Months or so.


The only concern i have is that i was able to see the laptop profile in my dell account, including the battery part id, but that information is not available now, weird.

Maggie
2006-09-08 12:47:28
I bought a replacement battery for my Dell laptop about a month ago from www.laptopsforless.com and it works great. Is there any reason to think that a replacement Dell laptop battery would be less reliable than the manufacturers?
Ben
2006-09-08 12:50:14
Your link is not working, try this - www.laptopsforless.com
Jeff
2006-11-24 13:39:53
I just want to tell everyone who is looking to get original batteries at a good price can get them at http://www.brandbatteries.com I placed the order with these guys and was a bit sceptical thinking that they will send me low quality aftermarket battery, because the cost was so low and once I got it from www.brandbatteries.com it was OEM battery at a great price.
Joe
2007-01-27 14:16:24
I bought a Dell original genuine replacement battery from simplemicro.com. Googled it, and it took be to this link:
http://www.simplemicro.com/laptop-parts/dell/inspiron-6000/inspiron-6000-9200-9300-9400-battery.html
I have an Inspiron 9300, but looks like it is the same battery for the Dell Inspiron 6000, 9200, 9300, 9400, E1705, XPS Gen 2 and XPS M170. Got it overnighted, as I was travelling...got it the next day as promosed. My experience has been very good with these guys.
Golti
2007-03-03 15:53:22
I just got a genuine Dell 312-0068 batery for my D600 laptop from www.notebookbattery.com for $89 including shipping. Got it a couple of days back. Hopefully they have the new cells that do not have any issues in these Dell batteries.
Golti
2007-03-03 15:54:55
I just got a genuine Dell 312-0068 batery for my D600 laptop from www.notebookbattery.com
for $89 including shipping. Got it a couple of days back. Hopefully they have
the new cells that do not have any issues in these Dell batteries.
Steve Berry
2007-06-27 13:31:42
I'll respond to your question since no one else wants to. Your battery will catch fire if the cells get damaged or punctured, but they would already have, if they were going to. As long as there is no current, the battery should just slowly discharge.


Steve Berry
Battery Universe

battery replacement
2007-10-14 17:44:53
Lenovo will not gurantee us that we have cells that are not defective. In fact they have confirmed that our Lenovo battery packs have the same battery cells that are know to be contaminated. I am very upset that Lenovo is not doing a similar recall of the known contaminated cells! http://www.batteryfast.com/acer/ http://www.batteryfast.com/apple/
battery
2008-03-28 17:32:22
If you need a new battery, I suggest you could purchase one from here , which would shipping to you fast and the quality is satisfy satisfied.:)
Rachel
2008-05-05 11:25:53
I too had problem with this laptop. The battery issues can be a bit scary. I went ahead and bought a replacement battery. I found a new battery for my laptop at needbattery.com for cheap. I would recommend them to anyone, great poduct for a fraction of the cost. Here's a link to their Dell 9300 battery
http://www.needbattery.com/Laptops/Dell/Inspiron-9300.html