RT and email

by Juliet Kemp

I use RT as a problem-ticketing system (or at least, I encourage people to use it). Since I don't manage my own mail server, I've been putting off the mail gateway part of this for a while, but finally got it working yesterday.

The mail handler is rt-mailgate, and the basic setup is explained in the man page. In your /etc/aliases file, add the line:

rt-email: "|/usr/bin/rt-mailgate --queue General --action correspond --url https://localhost/rt
If using exim, you also need to edit exim4.conf.template to include the line:
pipe_transport = address_pipe
somewhere outside the SYSTEM_ALIASES_PIPE_TRANSPORT block. Run update-exim4.conf and restart exim.

More after the jump...