RT and email
by Juliet Kemp
I use RT as a problem-ticketing system (or at least, I encourage people to use it). Since I don't manage my own mail server, I've been putting off the mail gateway part of this for a while, but finally got it working yesterday.
The mail handler is
rt-mailgate, and the basic setup is explained in the man page. In your
/etc/aliases file, add the line:
rt-email: "|/usr/bin/rt-mailgate --queue General --action correspond --url https://localhost/rtIf using exim, you also need to edit
exim4.conf.templateto include the line:
pipe_transport = address_pipesomewhere outside the SYSTEM_ALIASES_PIPE_TRANSPORT block. Run
update-exim4.confand restart exim.
More after the jump...