The ONLamp Ombudsman Wants YOU
by James Turner
Had an annoying PHP bug that no one on the mailing list seems to have an answer for? Been trying to figure out how to do something in MySQL, but no one has a clue? Tired of rhetorical questions? Send those problems to the ONLamp Ombudsman (in care of turner at oreilly.com, with OMBUDSMAN in the subject, guess it's not much of a secret identity, eh?), and I'll... I mean he'll try to find the answers to a select few. Let the awesome power of the ONLamp Ombudsman, second only to the Israeli Army, work for you!
Tired of rhetorical questions? Yes
Finally some one understand the main difference between commercial support and mailing list help. The traditional mailing lists is full of people answering with Why you do so , is better my way, may be, I don't know the details .....