Verisign might lose right to sell .com domains

by William Crawford

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Having myself had to deal with a variety of Verisign and Network Solutions shenanigans over the years, I'm not surprised. I'm sure they'll dodge the bullet, but maybe this will result in a reduction of irksome marketing tactics and an increase in customer service.

I ordered a digital certificate from Verisign subsidiary Thawte the other day, and experienced a fairly lengthy delay during the reconfirmation process. I also had the same email inquiry answered by three separate employees over the course of 48 hours. While all three responses were polite and helpful, it's a shame that employees 2 and 3 had to waste their time replying again when they could presumably have been off getting certificates issued. Somebody needs a CRM system.