Vonage Switchover Quicker Than Expected
by James Gaskin
Switching your number from one of the traditional telephone companies can almost always (about 99% success rate) be done, but I caution everyone to expect the switch to take at least two weeks. Readers tell me they've waited as long as a month for their switch.
My number transferred over within a week. In fact, I hadn't even hooked up my new Vonage router in place of my old Vonage router when the switch occurred.
I did all that this morning. The Quick Start Guide did a good job showing how to use the Vonage router (a special Linksys model customized with phone plugs) by itself as your sole network router, and how to plug it into an existing router you planned to keep. Plugs and cables are color coded, making the process about as simple as plugging in a few cables and calling a Vonage 800 number to verify service activation.
If broadband phones don't make huge jumps in market share, it won't be because the degree of difficulty remains high. The Vonage installation experience was about as difficult as plugging a USB device into a modern computer: not difficult at all.
i too switched recently from verizon land-line to vonage's service, and like you, experience GREAT turnaround on the install, in fact i had mine up and running in less than 2 hours after i purchased my router from circuit city!
During my book research, I visited Vonage at their headquarters in New Jersey. They had two floors full of sales/support people. I didn't find out how many were sales and how many support, not did I find out if they outsourced the first line of phone support, which I'm pretty sure they do.